Service Manager - Hartford

Location: Hartford, CT
Date Posted: 11-28-2017
or
Unitex is currently seeking a Service Manager for our location in Hartford, CT.
 
Job Responsibilities:
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers’ issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Manage and adhere to the approved budget
  • Maintain an orderly workflow according to priorities
 
Job Requirements:
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Ability to think strategically
  • Strong leadership skills
  • Solid client-facing and communication skills
  • Advanced troubleshooting, problem solving and multi-tasking skills
  • BS degree in Business Administration or related field
  • Strong MS Excel and Word

To see us in action and to apply, visit us at www.unitex.com/careers
 

For more than 90 years, our family-run business has been leading the way in the medical uniform and linen rental industry.  Today, we’re the largest family-owned healthcare service provider in the country. Because our family is involved in every inch of the business, our tireless attention to detail results in a clear advantage for our customers.  Now in our 4th generation, we continue to provide our clients with the kind of quality, cleanliness and service that has become the unrivaled standard.  We don’t make idle promises; we don’t cut corners; we always strive to exceed expectations.  That is, simply, the way this family business has always been run.  And because we closely watch, refine and improve every inch of our business every day, when it comes to laundry, linen and uniforms, Unitex gives our customers a competitive advantage.

EOE

420 Ledyard Street
Hartford, CT  06114
 
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