Collections Manager

Location: Elmsford, NY
Date Posted: 12-28-2017
For more than 90 years, Unitex has been leading the way in the medical uniform and linen rental industry. Today, we’re the largest family-owned healthcare service provider in the country. Unitex is experiencing unprecedented growth! Due to this growth, we are in search of a Accounts Receivables Coordinator for our Elmsford, NY headquarters. 

  • Work with customers and Unitex representatives to acquire customer payment terms across all divisions of the company and per their respective contracts, create uniform status updates
  • Involve sales, operations and senior management to gather all information regarding each contract
  • Keep all management regularly apprised of A/R contract statuses
  • Research and respond to customer questions regarding invoices, billing, credits, payments or other issues
  • Regularly review AR runs to monitor consistency and compliance with payment terms and take corrective action if necessary
  • Coordinate with outside collection attorneys and agencies, prepare necessary documentation, supervise and follow up on outside collection progress
  • When account payments are delayed due to specific contract or service issues, work towards the resolution of these issues with Unitex sales and operations personnel and the customer
  • Work with system providers to implement automatic email for customer invoices and statements
  • Resolve account setup issues
  • Work with customer service to better handle customer requests as they relate to A/R
  • Coordinate conference calls to discuss receivable outliers
  • Work with system vendors to improve reporting and automation
This position is NOT about supervising monthly entries or posting checks but rather is a telephone and email heavy position that requires superior organization skills, follow up, and persistence in getting answers
  • 5+ years of collections experience preferred
  • Sales or Account Management experience is highly desirable.
  • Supervisory experience needed
  • 4-year degree
  • MS Office skills
  • Excellent interpersonal skills (must be able to speak effectively to senior management)
  • Reports to CFO
Position is located in Elmsford, NY. 
565 Taxter Road
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